The world of AI chatbots is exploding, with new and improved models emerging all the time.

This can make it difficult to choose the right chatbot for your needs. In this article, we’ll compare three of the most popular AI chatbots on the market: ChatGPT, Claude, and Gemini.

We’ll explore their pricing, token usage, customer service, features, and more to help you make an informed decision.

The research was carried out on the 15th of January 2025. We will revisit this topic regularly to keep you updated with what’s new.

Pricing

Each chatbot offers a variety of pricing plans to suit different needs and budgets.

ChatGPT

ChatGPT offers several plans, including a free tier, a ChatGPT Plus level at $20 per month, a ChatGPT Teams version at $25 per month per user, and a ChatGPT Enterprise tier at $60 per month per user.

There is also a new Pro tier for $200 per month, aimed at researchers and heavy users. The Enterprise tier requires a minimum of 150 seats and a 12-month contract. It’s important to note that ChatGPT Enterprise pricing is likely to be at least $30 per user per month, based on the pricing of the ChatGPT Team tier.

Claude

Claude offers a free plan with limited usage, a Pro plan for $20 per month, a Team plan for $25 per person per month (billed annually) or $30 per person per month (billed monthly), and an Enterprise plan with custom pricing. The Pro plan offers increased usage limits, priority access, and early access to new features.

Gemini

Gemini offers flexible and annual plans. The flexible plan for Gemini Business is $24 per user per month, while the annual plan is $20 per user per month. Gemini Enterprise is $36 per user per month on the flexible plan and $30 per user per month on the annual plan. There are also separate AI add-ons for Meetings and Messaging, and Security, each priced at $12 per user per month for the flexible plan and $10 per user per month for the annual plan.

Token Usage

Tokens are the fundamental units of text that AI chatbots use to process and generate language. Understanding token usage is crucial for managing costs and optimizing your interactions with these models.

ChatGPT

ChatGPT’s token usage is measured by the number of messages you can send within a specific time frame. Each model has a cap on the number of messages you can send, which resets after a defined period. For example, GPT-4 has a limit of 40 messages every 3 hours. A typical short message might use around 50 tokens, while a longer paragraph could use several hundred. This means that with GPT-4’s limit of 40 messages every 3 hours, you could potentially have a conversation of around 2000 tokens before hitting the cap.

Claude

Claude’s token usage is based on the number of tokens used in both your input and the model’s output. The API pricing is more granular, with input tokens costing $3 per million tokens and output tokens costing $15 per million tokens. For a user sending an average of 100 messages per day, with each message averaging 200 tokens (including both input and output), the monthly cost could be around $17.70.

Gemini

Gemini uses tokens for both text and images. For text, a token is roughly equivalent to 4 characters. Images are considered a fixed size and consume a fixed number of tokens, regardless of their display or file size. For example, a 1000×1000 pixel image would use around 1334 tokens.

Customer Service

Each chatbot provider offers different levels of customer support.

ChatGPT

ChatGPT provides customer support through a help center with articles and FAQs. It’s unclear what other support channels, such as email or chat, are available, and whether support levels differ between free and paid plans.

Claude

Claude offers customer support through a help center and community forum. Further details on the specific types of support offered and any differences in support levels between plans are not available.

Gemini

Gemini provides customer support through a help center and community forum. Information on additional support channels and support levels for different plans is not specified.

Useful Features

Each chatbot has a unique set of features that cater to different needs.

ChatGPT

• GPT-4 and GPT-4o: These are the most advanced versions of ChatGPT, offering improved language capabilities and performance. They provide more accurate and nuanced responses, and can handle more complex tasks.
• Advanced Data Analysis: ChatGPT Enterprise users can analyze data and create charts. This feature can be useful for businesses that need to extract insights from data quickly and easily.
• Context Window: ChatGPT Enterprise offers a context window of 128,000 tokens. This allows the chatbot to retain more information from previous turns in the conversation, leading to more coherent and relevant responses.
• Free API Tokens: ChatGPT Enterprise offers free API tokens. This allows developers to integrate ChatGPT into their own applications and build custom solutions.

Claude

• Constitutional AI: Claude is designed to be safe, ethical, and aligned with human values. This makes it a good choice for applications where safety and ethical considerations are paramount.
• Large Document Understanding: Claude 2 can read and understand documents up to 150,000 words. This is useful for tasks such as summarizing long articles or reports.
• Artifacts: This feature allows Claude to generate and modify content, including code and graphics. This can be used for tasks such as creating websites or generating visual representations of data.
• Context Window: Claude has a large context window, although the exact size is not specified. This allows for extensive conversations and knowledge retention.
• Coding and Creative Writing: Claude is particularly well-regarded for its coding capabilities and its ability to generate creative and engaging written content.

Gemini

• Deep Research: This feature acts as a research assistant, analyzing websites and creating multi-page reports on various topics. This can save users a significant amount of time and effort when conducting research.
• Google Workspace Integration: Gemini is integrated with Google Workspace apps like Gmail, Docs, and Sheets. This allows for seamless workflows and integration with existing tools.
• Gems: These are custom AI experts that can be created for specific tasks. This allows users to tailor Gemini to their specific needs and create personalized AI assistants.
• Multimodality: Gemini stands out with its ability to process and understand not just text, but also images, and even video and audio, making it a truly multimodal AI.
• Context Window: Gemini Advanced offers a context window of up to 1 million tokens. This is the largest context window among the three chatbots, allowing it to handle vast amounts of information and maintain coherence in long conversations.

Target Audience

Each chatbot has a different target audience.

ChatGPT

ChatGPT targets businesses looking to integrate AI into their workforce. This includes businesses of all sizes, from small startups to large enterprises.

Claude

There is no specific information available on Claude’s target audience. However, its features suggest that it could be suitable for a wide range of users, including individuals, businesses, and developers.

Gemini

Gemini targets enterprises and businesses of all sizes. Its integration with Google Workspace makes it particularly well-suited for businesses that already use Google’s suite of productivity tools.

Benefits for Everyday Users

Each chatbot offers benefits for everyday users.

ChatGPT

ChatGPT can be used for various tasks, such as writing different kinds of creative content, translating languages, or getting quick answers to questions. It can also be used for more complex tasks, such as writing different kinds of creative text formats, like poems, code, scripts, musical pieces, email, letters, etc., and summarizing factual topics or creating stories.

Claude

Claude can help users automate tasks, access comprehensive AI solutions, and create tailored AI solutions. It can also be used for tasks such as summarizing long articles or providing different perspectives on a topic.

Gemini

Gemini can boost productivity by summarizing emails and capturing meeting details. It can also be used for tasks such as generating creative text formats like poems, code, scripts, musical pieces, email, letters, etc.

Free Trials

ChatGPT

ChatGPT offers a free tier with limited usage. This allows users to try out the chatbot and explore its capabilities before committing to a paid plan.

Claude

Claude offers a free plan with limited usage. This provides a way for users to experience Claude’s features and assess its suitability for their needs.

Gemini

Gemini offers a free tier with limited usage. This allows users to explore Gemini’s basic features and functionalities. Additionally, Gemini Advanced is available with a one-year trial at no cost with the purchase of Pixel 9 Pro or Pixel 9 Pro Fold.

Image Creation

ChatGPT

ChatGPT Plus users can generate images using the DALL-E 3 image generation model through plugins. This allows users to create unique and creative images from text descriptions.

Claude

While Claude doesn’t have its own image generation feature, it can create detailed prompts for use with other AI image generators. This can be helpful for users who want to generate images but don’t have the expertise to write effective prompts.

Gemini

Gemini can generate images using the Imagen 3 model. This allows users to create high-quality images from text descriptions within the Gemini interface.

Voice Feature

ChatGPT

ChatGPT has voice features available on both the web and mobile app. This allows users to interact with the chatbot using voice commands and receive spoken responses.

Claude

Claude does not have voice features available.

Gemini

Gemini has voice features available on both the web and mobile app. This allows for hands-free interaction with the chatbot and can be useful in various situations.

Additional Features and Benefits

ChatGPT

• Custom Instructions: Users can provide custom instructions to tailor ChatGPT’s responses. This allows users to personalize the chatbot’s behavior and ensure that it aligns with their preferences.
• Scheduled Tasks: ChatGPT can automate tasks with scheduled reminders. This can be useful for tasks such as setting deadlines or scheduling meetings.
• Data Controls: Users can control how their data is used for training. This provides users with greater control over their privacy and data security.

Claude

• Custom Styles: Users can personalize Claude’s responses to match their communication preferences. This allows users to fine-tune the tone and style of the chatbot’s responses.
• Projects: Users can create projects to work with Claude around a set of documents, code, or files. This allows for more focused and organized interactions with the chatbot.
• Tool Use: Claude can interact with external tools and APIs. This expands Claude’s capabilities and allows it to perform a wider range of tasks.

Gemini

• Long Context Window: Gemini Advanced has a context window of up to 1 million tokens. This allows it to handle vast amounts of information and maintain coherence in long conversations.
• Google App Connections: Gemini can connect to various Google apps and services. This allows for seamless integration with existing workflows and tools.
• NotebookLM Plus: Gemini Advanced users get access to NotebookLM Plus with enhanced features and higher limits. This provides users with a more powerful and versatile tool for note-taking and knowledge management.

Reviews and Comparisons

Reviewers generally agree that all three chatbots are highly capable, with each excelling in different areas. Claude is praised for its nuanced conversation and ethical reasoning, while ChatGPT is recognized for its versatility and wide accessibility. Gemini, being a newer model, is still under development but shows promise in multimodal interactions and real-time data analysis.

Conclusion

Choosing the best AI chatbot depends on your specific needs and priorities. If you’re looking for a versatile and widely accessible chatbot with strong language generation capabilities, ChatGPT is a good option. If you prioritize ethical considerations and nuanced conversation, Claude might be a better fit. And if you need a chatbot that can handle multimodal interactions and real-time data analysis, Gemini is worth considering.

When it comes to context window size, Gemini Advanced takes the lead with its capacity for up to 1 million tokens, significantly exceeding ChatGPT’s 128,000 tokens and Claude’s large but unspecified context window. This makes Gemini particularly well-suited for tasks that require processing and understanding large amounts of information.

Ultimately, the “best” chatbot is subjective and depends on individual preferences and use cases. It’s recommended to try out the free tiers or trials of each chatbot to get a feel for their strengths and weaknesses before making a decision.